tag:status.heyloyalty.com,2005:/history Heyloyalty Status - Incident history 2026-08-10T10:13:00.000+00:00 Heyloyalty tag:status.heyloyalty.com,2005:Incident/cmsn5tbx30lwp0rrpmtq0jpkq 2026-08-10T10:13:00.000+00:00 2026-08-10T10:13:00.000+00:00 Issues with sending Type: Incident

Duration: 4 hours and 44 minutes

Affected Components: Email Delivery

Aug 10, 10:13:00 GMT+0
Investigating - We're experiencing issues sending e-mails and other messages from our system. We're currently investigating the cause..

Aug 10, 14:57:10 GMT+0
Resolved - Due to an issue with a hosting provider a main mailserver went offline. The issue has been solved and all services are online again. We will be monitoring the services closely for the rest of the day if issues arise again. Get in touch with our support if you have any questions regarding the downtime. We sincerely apologise for the inconvenience caused..

]]> tag:status.heyloyalty.com,2005:Incident/cmj1drdku001qry6a8myob58i 2025-12-11T11:54:12.677+00:00 2025-12-11T11:54:12.677+00:00 System down Type: Incident

Duration: 57 minutes

Affected Components: API, Onsite Campaigns, App, Images & Links, Email Delivery

Dec 11, 11:54:12 GMT+0
Investigating - One of our service providers is experiencing some issues, which has resulted in the system being down. They are currently investigating, and will provide running updates.

Dec 11, 12:06:51 GMT+0
Monitoring - Our service provider has implemented a fix and are currently monitoring the result..

Dec 11, 12:51:09 GMT+0
Resolved - This incident has been resolved, and systems are operational again.

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