Heyloyalty Status - Incident history https://status.heyloyalty.com Heyloyalty Mon, 10 Aug 2026 10:13:00 +0000 Issues with sending Type: Incident Duration: 4 hours and 44 minutes Affected Components: Email Delivery Aug 10, 10:13:00 GMT+0 - Investigating - We're experiencing issues sending e-mails and other messages from our system. We're currently investigating the cause. Aug 10, 14:57:10 GMT+0 - Resolved - Due to an issue with a hosting provider a main mailserver went offline. The issue has been solved and all services are online again. We will be monitoring the services closely for the rest of the day if issues arise again. Get in touch with our support if you have any questions regarding the downtime. We sincerely apologise for the inconvenience caused. Type: Incident

Duration: 4 hours and 44 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>10:13:00</var> GMT+0</small><br><strong>Investigating</strong> - We're experiencing issues sending e-mails and other messages from our system. We're currently investigating the cause..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>14:57:10</var> GMT+0</small><br><strong>Resolved</strong> - Due to an issue with a hosting provider a main mailserver went offline. The issue has been solved and all services are online again. We will be monitoring the services closely for the rest of the day if issues arise again. Get in touch with our support if you have any questions regarding the downtime. We sincerely apologise for the inconvenience caused..</p> ]]> Mon, 10 Aug 2026 10:13:00 +0000 https://status.heyloyalty.com/incident/cmsn5tbx30lwp0rrpmtq0jpkq https://status.heyloyalty.com/incident/cmsn5tbx30lwp0rrpmtq0jpkq System down Type: Incident Duration: 57 minutes Affected Components: API, Onsite Campaigns, App, Images & Links, Email Delivery Dec 11, 11:54:12 GMT+0 - Investigating - One of our service providers is experiencing some issues, which has resulted in the system being down. They are currently investigating, and will provide running updates Dec 11, 12:06:51 GMT+0 - Monitoring - Our service provider has implemented a fix and are currently monitoring the result. Dec 11, 12:51:09 GMT+0 - Resolved - This incident has been resolved, and systems are operational again Type: Incident

Duration: 57 minutes

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>11:54:12</var> GMT+0</small><br><strong>Investigating</strong> - One of our service providers is experiencing some issues, which has resulted in the system being down. They are currently investigating, and will provide running updates.</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>12:06:51</var> GMT+0</small><br><strong>Monitoring</strong> - Our service provider has implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>12:51:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved, and systems are operational again.</p> ]]> Thu, 11 Dec 2025 11:54:12 +0000 https://status.heyloyalty.com/incident/cmj1drdku001qry6a8myob58i https://status.heyloyalty.com/incident/cmj1drdku001qry6a8myob58i