Heyloyalty - System down – Incident details

All systems operational

System down

Resolved
Major outage
Started 7 months agoLasted about 1 hour

Affected

App

Major outage from 11:54 AM to 12:06 PM, Degraded performance from 12:06 PM to 12:51 PM

API

Major outage from 11:54 AM to 12:06 PM, Degraded performance from 12:06 PM to 12:51 PM

Email Delivery

Major outage from 11:54 AM to 12:06 PM, Degraded performance from 12:06 PM to 12:51 PM

Images & Links

Major outage from 11:54 AM to 12:06 PM, Degraded performance from 12:06 PM to 12:51 PM

Onsite Campaigns

Major outage from 11:54 AM to 12:06 PM, Degraded performance from 12:06 PM to 12:51 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved, and systems are operational again

  • Monitoring
    UTC
    Monitoring

    Our service provider has implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    One of our service providers is experiencing some issues, which has resulted in the system being down. They are currently investigating, and will provide running updates