Heyloyalty - Issues with sending – Incident details

All systems operational

Issues with sending

Resolved
Operational
Started 13 days agoLasted about 3 hours

Affected

Email Delivery

Major outage from 6:00 AM to 7:23 AM, Operational from 7:23 AM to 9:01 AM

Images & Links

Partial outage from 6:00 AM to 7:23 AM, Operational from 7:23 AM to 9:01 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and are currently monitoring the result.

    Campaigns and automations will now resume sending.

    You will also be able to upload and edit images again.

  • Identified
    UTC
    Identified

    We are currently experiencing periodic issues with our image hosting provider. As a result, we have temporarily paused all campaign and automation sends.

    If you try to upload or edit images, you may experience issues where images are not uploaded or your changes are not saved.